How long will my area rug last?
Area rug durability is generally
determined by the material, construction and amount of traffic in a
space. By carefully considering where the area rug will be placed
and how it will be used, you can anticipate its longevity.
Will my area rug fade?
In areas with high sun exposure,
some fading may occur over time when considering the area in which
the rug will be placed. Most area rugs will provide years of
vibrant color that do not fade under normal light conditions.
Is a non-skid rug pad necessary?
We strongly encourage the use of a
non-skid rug pad to protect your area rug and floor from abrasion
and to keep them in place. A quality rug pad can add years to the
life of your area rug while providing additional safety and
acoustic benefits. Size the rug pad two inches smaller than the
rug, so it doesn't peek out and it will allow the rug ends to lay
flat.
My area rug just arrived and it
appears to be creased. Do I have a problem?
During shipping, area rugs may
develop creases due to being compressed in the packaging which
usually disappears when you lay it out flat on the floor within two
weeks.
What do I do if a problem occurs?
Please immediately contact the
retailer customer service department where you purchased your area
rug. Their professional knowledge will help you solve the
problem.
How to clean my area rug?
It cannot be stressed enough:
"Vacuum, Vacuum, Vacuum!" Area rugs receive a lot of dirt, sand,
dust, various spills and foot traffic. Vacuuming an area rug on a
regular basis will go a long way towards prolonging the appearance
and life of your rug.
Should I have my area rug
professionally cleaned?
To keep your rugs looking great,
have them professionally cleaned every 2 - 5 years. Not all area
rug fibers will withstand steam cleaning; some may need to be
professionally cleaned using other methods. Always take your rug to
an experienced, knowledgeable rug cleaning professional. Commercial
rug cleaners use special equipment to remove dirt and dust from the
area rug's foundation, and to thoroughly dry the rug to prevent
odors and mildew.
How to remove spills?
See our section about Spot &
stain removal.